Shipping

We ship everywhere in Canada and the United States.

All orders are primarily shipped with Canada Post (hand-off to USPS for US orders). Other options are offered on the checkout pages based on your region. US orders are also shipped well via FedEx Ground.

Shipping delays

We are committed to get your order ready within 1 to 4 business days. Shipping duration depends on your location and whether or not it clears customs in a timely manner if a US order. Typically it arrives within 7-10 days.

Delivery

We strongly recommend you to use a shipping address where the addressee will be available when the order is delivered. Should you not be available upon receipt of your order, we normally do not require a signature upon delivery. If you would prefer to require a signature please note this in the comments on your order or follow up and request this of us via email. Please note, that woodworkfinishes.com cannot be liable for loss, theft or damage to packages delivered without a signature.

Package tracking

You can track your package through Canada Post or FedEx. A tracking number is updated within your order details on the PayPal site.

Products sensitive to freezing

We currently only sell products that are freeze/thaw safe.

Claims

For any claims concerning a defect when receiving a package or if a package seems to be late or lost, please contact our customer service for further assistance. Make sure you have your order number with you so we can access your file.

Return and cancellation

If a product does not meet your expectations, you can return it within 30 days following the reception of your package, and we will issue a refund less a 15% restocking fee. However, the item must be in its original packaging and must not have been opened. We will assume all shipping charges for returning the items. However, original shipping charges for your order cannot be reimbursed. To return or cancel your order, please contact us and mention your order number.

Payment / Billing

Price

All prices displayed on woodworkfinishes.com are, by default, in Canadian dollars ($CAD). But there is a handy currency calculator in the footer of the website. Please note: you will be changed in CAD and subject to the current exchange rate applicable to your credit card product and/or the current PayPal posted exchange rate.

Payment method

Payments are made by PayPal – you do not have to have a PayPal account to pay via credit card, however it is recommended for ease of order tracking on your end.

Tax

The amount of tax to pay is based on the effective sales tax rate at the delivery address.

Product availability

woodworkfinishes.com is committed to keep an adequate supply of the products sold on its website. However, should a product be out of stock, we will notify you as soon as possible.

Customer service

[email protected]

Browse our full shop and finish with confidence every time.

1-800-916-5892

Customer Service Hours
Monday—Friday:
9:00AM–5:00PM (Central Time)

PO Box 929
White City, Sk S4L 5B1

Get In Touch

We'd be more than happy to answer any question you might have about the products we carry or how to get started ordering.

Finish with confidence every time.