We ship everywhere in Canada and the United States.

All orders are primarily shipped with Canada Post (hand-off to USPS for US orders) or FedEx Ground. Other options are offered on the checkout pages based on your region. US orders are shipped via FedEx Ground as well. Any customs duty/import taxes are the responsibility of the purchaser. Ecopoxy products are made in Canada and as such fall under the current Canada-US free-trade agreement at the time of the shipment. Osmo products are made in Germany.

Shipping delays

We are committed to get your order ready within 1 to 5 business days. Shipping duration depends on your location and whether or not it clears customs in a timely manner if a US order. Typically, it arrives within 7-10 business days. If we are missing an item from your order, our restock usually happens within that 1-5 business day order preparation period, we will not normally ship your order until all items are in stock and will not normally ship partial orders in separate shipments unless requested.


We strongly recommend you to use a shipping address where the addressee will be available when the order is delivered. Should you not be available upon receipt of your order, we normally do not require a signature upon delivery. If you would prefer to require a signature please note this in the comments on your order or follow up and request this of us via email. Please note, that cannot be liable for loss, theft or damage to packages delivered without a signature.

Package tracking

You can track your package through Canada Post or FedEx. A tracking number is updated within your order details or on the PayPal site if you ordered via PayPal.

Products sensitive to freezing

We currently only sell products that are freeze/thaw safe.


For any claims concerning a defect when receiving a package or if a package seems to be late or lost, please contact our customer service for further assistance. Make sure you have your order number with you so we can access your file.

Return and cancellation

If a product does not meet your expectations, you can return it within 30 days following the reception of your package, and we will issue a refund less a 20% restocking fee. However, the item must be in its original packaging and must not have been opened. We will assume all shipping charges for returning the items. However, original shipping charges for your order cannot be reimbursed. To return or cancel your order, please contact us and mention your order number.

Payment / Billing


All prices displayed on are, by default, in Canadian dollars ($CAD). This usually equates to about a 30% “discount” if you are from the USA – based on current exchange rates. Please note: you will be changed in CAD and subject to the current exchange rate applicable to your credit card product and/or the current PayPal posted exchange rate.

Payment method

Payments can be made by Visa or Mastercard directly on the website or, if you prefer, they can be made by PayPal.


The amount of tax to pay is based on the effective sales tax rate at the delivery address. No sales taxes are charged on US orders.

Product availability is committed to keep an adequate supply of the products sold on its website. However, should a product be out of stock, we will notify you as soon as possible.

Customer service

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